TravelPro DMC – Trusted Destination Management Company in Singapore

TravelPro DMC is a professional Destination Management Company (DMC) delivering comprehensive end-to-end ground handling and travel solutions across Asia and the Middle East. We specialize in B2B travel services, leisure tour operations, FIT travel, family holidays, student group tours, hotel bookings, airport transfers, and sightseeing experiences across Singapore, Malaysia, Vietnam, Bali, and Dubai . Our services are designed for travel agencies and tour operators seeking a reliable on-ground partner with strong destination knowledge and supplier networks.

As a trusted multi-destination DMC partner, we support travel agents, tour operators, and group planners with structured planning, competitive contracted rates, and smooth operational delivery. Our hotel portfolio includes partnerships with recognized properties such as Marina Bay Sands, Hotel Boss Singapore, Hotel Indigo, Voco Dubai The Palm, and Anstay Residence , along with a wide range of resorts, city hotels, and serviced apartments. We focus on consistent service standards, verified suppliers, and professionally managed reservations across destinations.

Our core focus remains on high-quality destination services and ground arrangements which includes tours, transfers, attractions, accommodation, and group handling with a clear and transparent service scope. We also provide general visa guidance and documentation direction for travelers when required, while keeping our primary expertise centered on in-destination travel execution and operational excellence.

Who We Are & What We Do

TravelPro DMC is a partner-focused global Destination Management Company (DMC) built to simplify and strengthen destination travel management for the modern travel trade . We function as the local operations and ground execution arm for international travel agencies and tour operators, delivering reliable destination services across Singapore, Malaysia, Vietnam, Bali, and Dubai. Our structure, supplier network, and operations model are designed around B2B travel needs which are especially for leisure tours, FIT travelers, family holidays, and student group travel , with selective support for corporate and MICE movements.

We combine local destination expertise, verified supplier partnerships, and structured tour operations to manage every essential ground component of a trip with precision and accountability. From hotel reservations and transport logistics to sightseeing coordination and group handling, we ensure that every confirmed itinerary is executed smoothly on the ground with professional oversight.

What we do:

• Destination ground handling services

  Complete on-ground travel handling and destination operations including vendor coordination, scheduling, and traveler servicing. We manage the local execution layer so partners don’t need multiple suppliers. Ensures centralized control and accountability.

• Tailor-made and series tour operations

  Planning and execution of customized FIT itineraries and fixed departure series tours . Includes routing, hotel planning, transfers, and activity booking. Ideal for leisure packages and repeatable group departures.

• B2B hotel contracting and reservations

  Structured B2B hotel sourcing, contracting, and reservation management with verified hotel partners such as Marina Bay Sands, Hotel Boss Singapore, Hotel Indigo, Voco Dubai The Palm, and Anstay Residence . Supports competitive pricing and reliable confirmations.

• Airport transfers and transport logistics

  Organized airport transfers, private vehicles, coaches, and intercity transport with licensed operators. Includes meet & greet and group movement planning. Focused on punctuality and traveler comfort.

• Sightseeing and attraction ticketing

  Booking of city tours, guided excursions, attraction tickets, and experience activities . Covers theme parks, cruises, cultural tours, and adventure options. Helps partners build complete leisure packages.

• Group and leisure travel management

  Dedicated handling of leisure groups, student tours, family groups, and special interest trips . Includes rooming lists, meal coordination, and tour timing control. Designed for smooth group flow.

• Corporate and MICE travel support

  Selective support for corporate travel and MICE ground arrangements such as venue-linked stays, group transfers, and event logistics. Delivered with operational discipline and vendor coordination.

Our role is to ensure every itinerary runs smoothly on the ground while our travel partners focus on sales growth, client relationships, and market expansion .

Our Destination Management Services – Tours, Hotels, Transfers & MICE

TravelPro DMC delivers fully integrated destination management services covering tours, hotels, transfers, sightseeing, and MICE ground logistics across Singapore, Malaysia, Vietnam, Bali, and Dubai . Our service model is built for FIT travelers, leisure groups, student tours, family holidays, and selected corporate & MICE movements , ensuring every essential ground component is professionally planned and coordinated through a single operational framework.

As a multi-destination B2B Destination Management Company , we connect verified hotels, transport providers, guides, and attraction partners into one structured delivery system. This reduces vendor gaps, improves response time, and gives travel partners better operational control, pricing efficiency, and service reliability across destinations.

Our core services include:

• Customized tour packages and itineraries

  Design and execution of tailor-made holiday packages and day-by- day travel itineraries based on traveler profile, budget, and travel style. We build leisure-focused programs for FITs, families, honeymooners, and student groups. Routes and pacing are optimized for experience and comfort.

• Hotel booking & accommodation management

  Professional hotel sourcing, contracting, and reservation management across city hotels, resorts, and serviced apartments. We work with verified partners including Marina Bay Sands, Hotel Boss Singapore, Hotel Indigo, Voco Dubai The Palm, and Anstay Residence . Focused on right-fit stays and dependable confirmations.

• Airport meet & greet and private transfers

  Organized airport assistance, meet & greet services, and private transfers with licensed drivers and vehicles. Covers FIT pickups, family transfers, and group coach movements. Planned with arrival timing and hotel locations aligned.

• City tours and sightseeing experiences

  Arrangement of guided city tours, cultural excursions, and local experience programs . Includes half-day and full-day tours across major attractions and landmarks. Delivered with professional guides and structured timing.

• Attraction and activity bookings

  Booking of attraction tickets, theme parks, adventure activities, and local experiences . Includes skip-the-line options where available. Helps partners bundle high-demand experiences into packages.

• Cruise, island, and desert experiences

  Coordination of island tours, cruise experiences, desert safaris, and resort activities . Popular for Bali, Vietnam coastal regions, and Dubai desert programs. Managed with safety-verified operators.

• MICE and corporate event logistics

  Ground handling support for MICE groups, incentive trips, and corporate travel logistics . Includes venue-linked hotels, group transfers, and activity coordination. Delivered with structured scheduling and vendor management.

Our integrated DMC operations model ensures all services are managed under one coordinated system which results in better service control, faster response, smoother execution, and higher traveler satisfaction across every destination we serve.

Destinations We Serve – Singapore, Malaysia, Vietnam, Bali & Dubai

TravelPro DMC delivers specialized destination management services across Singapore, Malaysia, Vietnam, Bali, and Dubai which are some of the most in-demand outbound leisure and group travel markets. Our operational strength in these regions comes from strong local supplier networks, verified hotel partnerships, licensed transport operators, and experienced ground teams . This allows us to support travel partners with reliable execution for FIT holidays, family tours, student groups, and leisure travel programs .

Each destination we serve is supported by structured vendor coordination, curated sightseeing options, and flexible accommodation choices. Our teams stay aligned with current travel trends, seasonal demand patterns, and popular experience circuits so partners can build competitive, high- conversion packages for their clients.

Our active DMC destinations include:

• Singapore city & Sentosa experiences

  Complete handling of Singapore leisure travel, city tours, and Sentosa Island experiences . Includes Marina Bay attractions, Universal Studios, Gardens by the Bay, and cultural districts. Ideal for FIT, family, and short-haul premium holidays.

• Malaysia tours – Kuala Lumpur, Langkawi, Genting & more

  Wide coverage of Malaysia tour packages across Kuala Lumpur, Genting Highlands, Langkawi, Putrajaya, and Penang . Supports city with island combinations and highland retreats. Suitable for leisure groups and family vacations.

• Vietnam travel – Hanoi, Halong Bay, Da Nang, Ho Chi Minh City

  Multicity support for Vietnam cultural tours, cruise experiences, and beach-city combinations . Includes Halong Bay cruises, Da Nang coastal stays, and Ho Chi Minh City urban tours. Popular for experiential and value-driven travelers.

• Bali holiday packages & resort experiences

  End-to-end handling of Bali leisure holidays, resort stays, island tours, and activity programs . Covers Ubud, Kuta, Seminyak, Nusa Dua, and island excursions. Strong demand for honeymoon, family, and relaxation travel.

• Dubai luxury travel, desert safaris & city tours

  Full support for Dubai city tours, luxury experiences, desert safaris, and attraction bookings . Includes Burj Khalifa visits, marina cruises, theme parks, and shopping festivals. Suitable for premium leisure and incentive travel.

Our destination-level expertise and operational reach help travel partners design high-value, trend-aligned travel packages with better routing, stronger experiences, and dependable on- ground delivery across every served destination.

Our Expertise in Ground Handling & Travel Operations

TravelPro DMC brings structured, process-driven expertise in ground handling and in-destination travel operations management across Singapore, Malaysia, Vietnam, Bali, and Dubai. Our operational framework is built to support leisure tours, FIT bookings, family travel, and student group movements with high coordination accuracy and supplier accountability. We work as an extended operations arm for travel partners, ensuring every confirmed service is executed correctly on the ground.

Our systems and workflows are designed to reduce operational errors, improve cross-service coordination, and enhance end-traveler satisfaction . From itinerary build stage to live tour execution, our operations team monitors service timelines, confirmations, and movement flow which allows travel businesses to scale across destinations with confidence.

Our strengths include:

• Multiservice itinerary coordination

  Centralized coordination of hotels, transfers, sightseeing, activities, and guides under one itinerary structure . Each service is cross-checked against arrival times and tour flow. This reduces service clashes and timing gaps.

• Group movement planning

  Detailed planning of group arrivals, departures, daily tour movement, and meal scheduling . We map vehicle capacity, guide allocation, and timing buffers. Ensures smoother handling of leisure and student groups.

• Supplier confirmation control

  Strong follow-up system for hotel, transport, attraction, and activity confirmations . Reconfirmations are done before service dates with verified suppliers. Minimizes last-minute surprises and no-show risks.

• Peak season inventory handling

  Advance planning for peak travel seasons, holiday windows, and high-demand periods . We coordinate early with hotels and transport partners to secure slots. Protects bookings during surge demand.

• Real-time operational support

  Active real-time tour monitoring and operational response support during live travel days. Our team stays connected with drivers, guides, and hotels. Enables quick adjustments when needed.

• Issue resolution and escalation management

  Structured issue handling and supplier escalation process for service gaps or urgent changes. We intervene directly with vendors to resolve problems fast. Supports service recovery and traveler satisfaction.

This operational depth makes TravelPro DMC a dependable ground handling and travel operations backbone for travel businesses expanding across multiple destinations, while maintaining consistent service quality and execution control.

Our Mission, Vision & Core Values

Our Mission

Our mission is to deliver reliable, scalable, and partner-centric destination management services that help travel businesses grow with confidence. Through structured ground handling, hotel bookings, tour operations, and transfer coordination , we support leisure tours, FIT travel, family holidays, and group programs with dependable execution and strong supplier networks which allows our partners to focus on sales while we manage destination delivery.

Our Vision

Our vision is to be recognized as a leading multi-country Destination Management Company (DMC) across Asia and the Middle East, known for operational excellence, transparent pricing, and consistent service quality . We aim to build long-term B2B partnerships through reliability, destination expertise, and process-driven operations.

Our Core Values

Our core values are built on reliability in execution, transparency in pricing and policies, a partner-first approach, operational accountability, and consistent service quality . We believe in continuous improvement through better processes, stronger supplier partnerships, and service refinement while ensuring every confirmed itinerary is handled with professionalism and measurable responsibility.

Why Travel Agents, Corporates & Partners Choose Us?

TravelPro DMC is trusted by partners who need a dependable B2B Destination Management Company with fast response times, structured processes, and consistent on-ground delivery standards. We support travel agencies, tour operators, corporate planners, and group organizers with reliable destination services across Singapore, Malaysia, Vietnam, Bali, and Dubai , with a stronger focus on leisure tours, FIT travel, family holidays, and student groups, along with selective corporate and MICE support.

Our value lies in combining multi-destination coverage, verified supplier networks, competitive B2B pricing, and operational discipline under one coordinated DMC framework which help partners reduce vendor dependency and improve service control.

Key reasons partners work with us:

• Multi-destination DMC coverage

  Single-point ground handling partner across multiple Asia & Middle East destinations . Simplifies planning and vendor coordination. Ideal for multi-country packages.

• Competitive B2B travel rates

  Access to contracted B2B hotel and service rates through direct supplier partnerships. Supports better package pricing and margins. Designed for trade partners.

• Fast quotation turnaround

  Structured RFQ and quotation workflow for quicker replies. Helps partners respond to clients faster. Improves conversion opportunities.

• Contracted hotel & supplier network

  Strong base of verified hotels, transport operators, and activity providers . Includes recognized hotel partners across destinations. Enhances confirmation reliability.

• FIT, Group & MICE specialization

  Operational expertise in FIT bookings, leisure groups, student tours, and selected MICE movements . Different handling models for each segment. Improves execution accuracy.

• Structured operations process

  Process-driven booking, confirmation, and reconfirmation system . Reduces errors and service gaps. Ensures better on-ground control.

• Transparent service scope

  Clear inclusion, exclusion, and responsibility mapping in proposals and confirmations. Avoids confusion and hidden assumptions. Builds long-term trust.

• Dedicated partner support

  Responsive DMC support team for reservations and operations . Quick help for changes and escalations. Partner- focused communication model.

We operate as an extension of our partners’ teams by delivering dependable ground execution while they focus on client acquisition and business growth.

Our Global Hotel, Attraction & Local Supplier Network

TravelPro DMC operates through a strong and carefully built global supplier ecosystem of verified hotels, transport providers, attraction operators, and local destination vendors across Singapore, Malaysia, Vietnam, Bali, and Dubai . Our network is designed to support leisure tours, FIT bookings, family holidays, student groups, and selected MICE movements with dependable service delivery and consistent operational standards.

We work with a mix of internationally recognized hotels and reliable regional partners which include properties such as Marina Bay Sands, Hotel Boss Singapore, Hotel Indigo, Voco Dubai The Palm, and Anstay Residence , along with a wide portfolio of resorts, city hotels, and serviced apartments. Every supplier relationship is built on performance history, contract clarity, and service accountability rather than one-time pricing advantage.

Our supplier network includes:

• Contracted hotels and resorts

  Wide portfolio of contracted hotels, resorts, and serviced apartments across major cities and tourist zones. Includes premium, mid-range, and value segments. Supports flexible packaging for FIT and group travel.

• Licensed transport operators

  Network of licensed vehicle providers, private transfer companies, and coach operators . Vehicles are selected based on safety, maintenance, and punctuality records. Suitable for both FIT and group movements.

• Professional tour guides

  Access to certified local guides and multilingual tour leaders . Guides are matched by language and tour type. Enhances cultural interpretation and traveler engagement.

• Attraction and activity providers

  Direct tie-ups with attraction ticket suppliers and activity operators including theme parks, cultural sites, and adventure experiences. Helps secure availability and better trade rates. Supports bundled itinerary design.

• Event and venue partners

  Verified event venues and function space partners for group dinners, student events, and MICE requirements. Includes coordination support services. Useful for incentive and special-interest groups.

• Cruise and experience operators

  Partnerships with cruise companies, island tour operators, and desert safari providers . Popular for Dubai, Bali, and Vietnam programs. Selected based on safety and service record.

Each supplier in our network goes through ongoing service reliability checks, safety validation, and operational performance review . This structured supplier management approach ensures consistent quality and dependable ground execution for every confirmed service.

Experienced Team & 24/7 On-Ground Support

TravelPro DMC is powered by an experienced team of destination specialists, operations managers, hotel reservation experts, and tour coordinators who understand both travel trade requirements and modern traveler expectations . Our people-first operations model supports travel partners across Singapore, Malaysia, Vietnam, Bali, and Dubai with structured coordination and real-time service control which are especially for leisure tours, FIT travel, family holidays, and group movements.

Our teams work in coordinated functional units covering quotations, hotel reservations, transport planning, sightseeing bookings, and live tour operations. This layered structure ensures that every booking moves through professional checkpoints like from proposal stage to on-ground delivery. Partners can reach our operations desk for live coordination and urgent support at Enquiry@travelprosg.com or call +65 8686 4148 / +65 9181 5275 for active-service assistance.

We provide:

• Dedicated account handling

  Assigned account coordinators for travel agents and partners who understand recurring preferences and booking patterns. This reduces briefing time and improves accuracy. Supports long- term partner relationships.

• Reservation and operations teams

  Separate specialized hotel reservations and ground operations teams for better process control. Each team focuses on its execution layer. This improves speed and reduces booking errors.

• Real-time booking coordination

  Continuous real-time coordination with hotels, transport providers, and activity suppliers . Confirmations and amendments are tracked actively. Ensures services stay aligned with itinerary timelines.

• On-trip monitoring support

  Active tour monitoring during traveler movement dates. Our team checks service status for transfers, check-ins, and tours. Enables proactive intervention when required.

• 24/7 emergency assistance for active services

  Round-the-clock emergency operational support for in-progress bookings and live tours . Quick escalation with suppliers for urgent issues. Reachable via Enquiry@travelprosg.com | +65 8686 4148, +65 9181 5275.

This structured experienced-team plus 24/7 support model ensures faster problem resolution, better communication flow, and consistently smooth traveler experiences on the ground.

Meet Our Founders & Leadership Team

TravelPro DMC is led by experienced travel professionals with strong domain expertise in destination management, B2B travel operations , hotel contracting, and multi- country ground handling services . The leadership team brings practical field experience and trade-focused strategy, ensuring that operations remain partner-centric, scalable, and quality-driven across all served destinations.

Gaurav Thakur – Co-Founder and Mohit Goel – Co- Founder lead the organization with a clear focus on building a reliable, process-driven, partner-first DMC model. Their leadership approach combines operational discipline with market adaptability which helps TravelPro DMC respond quickly to changing travel trends, supplier dynamics, and partner requirements across Singapore, Malaysia, Vietnam, Bali, and Dubai .

The leadership framework is built around structured supplier relationships , accountable service delivery, and long-term travel trade partnerships rather than short-term transactional growth. Strategic decisions are aligned with travel agent needs, group handling realities, and destination-level execution challenges.

Their direction emphasizes:

• Long-term partner relationships

  Building stable and repeat partnerships with travel agents, tour operators, and corporate planners through consistent delivery standards and transparent communication.

• Ethical contracting practices

  Maintaining fair and professional hotel and supplier contracts with clear terms, rate integrity, and responsible negotiation standards.

• Service consistency

  Standardized operating procedures and quality checkpoints to ensure uniform service delivery across destinations and service types.

• Technology-supported operations

  Use of structured booking workflows, confirmation tracking systems, and coordinated communication channels to reduce operational gaps and delays.

• Sustainable growth strategy

  Expanding destination coverage and supplier networks in a controlled, service-quality-first manner to protect partner confidence and brand reliability.

This leadership-driven model ensures TravelPro DMC continues to grow as a trusted multi-destination DMC partner with strong operational foundations and trade-focused values.

Our Commitment to Quality, Reliability & Competitive Pricing

At TravelPro DMC, quality delivery, operational reliability , and competitive B2B pricing are not optional features but they are the foundation of our destination management model. Every service component like from hotel bookings and transfers to tours and MICE handling all of these are managed through structured processes, verified supplier partnerships, and transparent commercial practices.

We operate through contracted hotel and ground supplier networks , layered operational checks, and regular rate benchmarking to ensure our travel partners receive strong value without hidden gaps. Our goal is to help agents and corporate planners quote confidently, operate smoothly, and protect their client satisfaction levels across all served destinations.

Our commitment includes:

• Verified service partners

  We work with screened and performance-reviewed hotels, transport operators, guides, and attraction providers to ensure safety, professionalism, and dependable service delivery.

• Clear inclusions and exclusions

  Every quotation and confirmation clearly defines service scope, inclusions, and exclusions to reduce misunderstandings and prevent last-minute operational disputes.

• Competitive contracted rates

  Through direct DMC contracting and negotiated agreements, we provide competitive wholesale and B2B rates across hotels, transfers, and ground services.

• Consistent service standards

  Standard operating procedures and service checkpoints are applied across bookings to maintain uniform quality across destinations and travel segments.

• Honest service scope

  We maintain transparent communication about what we handle directly and also guide partners on how to obtain visas, while keeping our core focus on ground and destination services.

• Continuous supplier evaluation

  Supplier performance is regularly reviewed based on feedback, service reliability, response speed, and operational consistency.

• Transparent pricing structure

  Our pricing approach avoids hidden cost layering and supports partner-side margin planning with predictable commercial structures.

TravelPro DMC remains committed to being a trusted, process-driven destination management partner for travel agents, tour operators, and corporate planners across Asia and the Middle East, delivering dependable execution with fair and competitive pricing.

Frequently Asked Questions (FAQs)

Q1. What is TravelPro DMC and what services do you provide as a destination management company?

Ans. TravelPro DMC is a professional Destination Management Company (DMC) delivering structured ground travel services across Singapore, Malaysia, Vietnam, Bali, and Dubai. We specialize in end-to-end destination execution including customized tour packages , hotel bookings, airport transfers , sightseeing tours, attraction tickets , group travel handling, and MICE management . Our services are designed mainly for travel agents, tour operators, and corporate planners who require reliable on-ground delivery.

Q2. Which destinations do you operate in for tours and ground handling services?

Ans. We actively operate as a multi-destination DMC across Singapore, Malaysia, Vietnam, Bali, and Dubai — covering major cities, resort regions, and high-demand tourist zones. Through our local supplier networks and operational partners, we ensure consistent service execution, verified vendors, and destination-specific coordination across these regions.

Q3. How is a destination management company different from a regular travel agency?

Ans. A destination management company focuses on on-ground operations and local service delivery, while a regular travel agency primarily focuses on selling packages and customer bookings. A DMC manages destination logistics such as hotels, transfers, tours, guides, and supplier coordination. This creates better operational control, faster issue resolution, and more dependable trip execution compared to standalone booking channels.

Q4. What expertise and experience do you have in managing international tours and travel operations?

Ans. TravelPro DMC operates with an experienced B2B travel operations team skilled in FIT travel, leisure groups, corporate travel, and MICE movements. Our strength lies in multi-service itinerary coordination , supplier control systems, and structured workflows that reduce operational risk and improve traveler satisfaction across destinations.

Q5. Do you provide complete services including hotels, transfers, sightseeing and MICE arrangements?

Ans. Yes. We offer complete ground service solutions including hotel reservations, airport transfers, transport fleets, sightseeing tours, attraction bookings, and MICE travel logistics. Our integrated DMC model ensures all services are coordinated under one operational framework for smoother execution. We maintain a transparent scope of visa processing is not provided .

Q6. Do you work with travel agents, corporates, groups and FIT travelers?

Ans. Yes. We primarily serve travel agents, tour operators , corporate planners, MICE organizers , and group coordinators under a B2B model. Our systems support both custom FIT bookings and large group departures, allowing partners to scale their destination offerings with dependable backend support.

Q7. How do you ensure reliable hotel bookings, transportation and local coordination for clients?

Ans. Reliability is maintained through contracted hotel partnerships , verified transport providers, licensed guides, and regularly evaluated suppliers. Our operations team performs advance confirmations , monitors service schedules, and maintains continuous vendor communication to minimize last-minute risks and service gaps.

Q8. Is 24/7 customer support available during the trip for any travel or hotel- related issues?

Ans. Yes. We provide 24/7 operational support for active services. Our support team coordinates directly with hotels, transporters, and tour operators to resolve urgent issues such as check-in delays, transfer changes, or tour adjustments which ensures faster and more practical solutions on the ground. For operational matters, partners can reach us via Enquiry@travelprosg.com or call +65 8686 4148 / +65 9181 5275 .

Q9. Why should we choose your company over online booking platforms or other tour operators?

Ans. Unlike online booking portals, a professional DMC partner offers destination-level control, supplier accountability, group handling capability, and real-time operational support. We deliver contracted rates, customized planning, and coordinated execution — not just isolated bookings — which improves service reliability and traveler experience.

Q10. How can we partner or collaborate with your team for long-term travel business support?

Ans. Travel agents, tour operators, and corporate planners can collaborate with TravelPro DMC through our B2B partnership model. We support partners with custom quotations, structured contracting, scalable service support, and dedicated account coordination for long-term cooperation and destination growth.